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FAQs

Q: DO YOU CHARGE DELIVERY?

A: We charge a flat rate for delivery based on your shipping address. We do not charge for shipping on orders over £100 excluding VAT to Mainland UK. All of our orders are dispatched using either a next day delivery courier service or our own in-house delivery vans.

Next Day Delivery Service – Our next day delivery service applies to all products within our core ranges. These products are marked with a ‘Available Next Day’ banner on our website. Orders must be placed before 12pm in order to qualify for the next day delivery.

Area

Price

Mainland UK (ex.VAT) £7.08
Isle of Wight
Includes post codes starting with PO30 to PO40
£18.50
Isle of Man
Includes post codes starting with IM1 to IM9
£30.55*
Scottish Highlands
Includes post codes starting with AB, DD, FK, HS, IV, KW, PA and PH
£22.50*
Scottish Offshore Islands £40.00*

* Please note that our next day shipping services to the Isle of Man, Scottish Highlands and Scottish Offshore Islands is not a guaranteed service.

There are some products that incur a carriage weight surcharge. This is due to the product being bulky and/or heavy. These products will automatically have the additional carriage added at the checkout.


Q: WHAT IS THE 1 HOUR PROMISE?

A: The 1-hour promise is our promise to all customers that their enquiries will be responded to within an hour of receiving a communication. All of our customers will be set a deadline for when they should expect their enquiry to be completed and if we cannot achieve this deadline the customer will be notified prior to the deadline. You can read more about this on the Concept Promises page.


Q: WHAT PAYMENT OPTIONS DO YOU HAVE?

A: We accept payments by PayPal and all major credit and debit cards including Mastercard, VISA, Visa Electron and American Express. Alternatively, you can open a trade account with us to have the option of adding your order to your account.


Q: ARE THERE ANY BENEFITS TO HAVING A TRADE ACCOUNT?

A: Yes there are many benefits including: –

  • 30-day end of month credit terms as standard.
  • Negotiated pricing.
  • Buy your branded clothing easily on your online account.
  • Online list of favourites to easily find your regular products.
  • Quoted prices uploaded straight to your list of favourite products.
  • Dedicated account handler and manager to negotiate pricing, assist with product selection etc.

Q: HOW DO I APPLY FOR A TRADE ACCOUNT?

A: Simple! Visit our Document Centre where you can download the Trade Account Application Form. Fill it in, scan it and then send to accounts@conceptproductsltd.co.uk. We will then contact you with your account number and online account credentials (if requested).


Q: HOW WILL MY GOODS BE DELIVERED?

A: We operate our own delivery vans across the South West of the UK, all driven by one of our members of staff. Any deliveries further afield go on our carrier partner FEDex. We can track your delivery for you or supply you with a delivery reference to track via the FEDex website. If you would like to know the whereabouts of your order please contact sales@conceptproductsltd.co.uk or call 01458 274020.


Q: HOW LONG WILL NORMAL CONSUMABLE GOODS TAKE TO BE DELIVERED?

A: For goods that are in our core range are available next day therefore if the order is placed before 12pm and the goods are in stock they will be delivered next day. However if the items are not stock items then we endeavour to deliver these as soon as possible as they are ordered in. The team will be in contact regarding any delayed lead times.


Q: HOW WILL I KNOW IF YOU ARE OUT OF STOCK?

A: Outside of our core ‘Available Next Day’ products, we do not stock the products in our warehouse, therefore they are ordered in when you order them. This usually takes a few days but don’t worry, we will keep you updated on your order by email! You will receive an order acknowledgement, if there are unallocated items on it that means they are unavailable. If it is an extended lead time you will also be contacted by the member of the team to discuss your order.


Q: WHAT IS YOUR RETURN POLICY?

A: There is a copy of our Return and Sample Policy available on this site in the Document Centre.


Q: CAN I SEE SAMPLES BEFORE I BUY?

A: There is a copy of our Return and Sample Policy available in the Document Centre. However, this is a benefit of being a trade customer. One of our friendly and experienced Account Managers can visit you, or we can arrange internally to send you some which can be used a part of your order.


Q: ARE ALL YOUR PRODUCTS FULLY ACCREDITED TO THE PROPER STANDARDS?

A: Absolutely yes! All our PPE products are EC type tested and certified to the relevant standards. We are also a member of the BSIF. We can provide necessary certification for any product. If you require them please contact sales@conceptproductsltd.co.uk.


Q: ARE YOU ACCREDITED TO ANY QUALITY MANAGEMENT STANDARDS?

A: Yes, we are ISO 9001:2015 accredited. A copy of our certificate is available in the Document Centre.


Q: DO YOU HAVE AN ENVIRONMENTAL POLICY?

A: Again, yes, we have our own policy, again this can be viewed in the Document Centre.


Q: WHAT IF I CAN’T FIND WHAT I AM LOOKING FOR?

A: Just contact us! We have an enormous range of products, and a large supply to British and foreign manufacturers and importers. You can email sales@conceptproductsltd.co.uk, or call us on 01458 274020.