Frequently Asked Questions

Delivery charges depend on your location and order value. Local deliveries are always free, regardless of order value. For Mainland UK addresses, delivery is free on orders over £75 ex. VAT, and £5.95 on orders under this amount. All orders are dispatched on a next working day service once goods have arrived with us. Products marked “Best Seller” are available for next day delivery when ordered before 12 noon. For full delivery details, please click here.

The 1-hour promise is a promise to all customers that enquiries will be responded to within an hour of receipt. All enquiries will be given a deadline for completion. If we cannot achieve this the customer will be notified prior to that deadline. Read more on the Concept Promises page.

We accept payments by PayPal and all major credit and debit cards including Mastercard, VISA, Visa Electron and American Express. Alternatively, you can open a Trade account with us to have the option of adding your order to your account.

Simple! Visit our Document Centre where you can download the Trade Account Application Form. Fill it in, scan it and send it over to accounts@conceptproductsltd.co.uk. We will contact you with an account number and online account credentials (if requested).

We operate our own delivery vans across South West UK, driven by our staff. Any deliveries further afield go via FEDex. We can track your delivery for you or supply you with a reference to track via the FEDex website. If you wish to know the whereabouts of your order please contact sales@conceptproductsltd.co.uk or call 01458 274020.

Orders for in-stock items are dispatched on a next working day service once received, with products marked “Best Seller” available for next day delivery when ordered before 12 noon. For non-stock items, delivery times may vary as these are sourced from our suppliers. Once goods have arrived with us, they are dispatched on our next working day service. Estimated lead times are clearly shown on each product page, and our team will keep you informed of any delays.

All products on our website are shown as either in stock or available to order. Products highlighted as “Best Sellers” are stocked in our warehouse and are available for next working day delivery when ordered before 12 noon. Other products are sourced from our suppliers, so lead times may vary. Estimated lead times are clearly displayed on each product page while you shop. Some products may show as “On Backorder”, which provides an estimated delivery timeframe based on supplier availability. If there are any changes or delays, our team will keep you updated.

For more information on our Returns Policy Click Here.

Absolutely yes! All PPE products are EC tested and certified to the relevant standards. We are also a member of the BSIF. We can provide certification for any product. If you require them please contact sales@conceptproductsltd.co.uk.

Yes, we are ISO 9001:2015 accredited. A copy of our certificate is available here in the Document Centre.

Yes, we take our environmental impact very seriously. We work hard to be the most sustainable carbon responsible supplier possible and have our own environmental policy, which can be viewed here in the Document Centre.

Please do get in touch! We have an enormous range of products, and access to a host of British and foreign manufacturers and importers. E-mail sales@conceptproductsltd.co.uk, or call us today on 01458 274020.

Your special prices can be found by clicking ‘my account’ at the top right of your screen and selecting Special Prices, if there are products missing or any items you would like adding contact our sales team today!