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Next Day Delivery

Our next day delivery service applies to all products within our core ranges. These products are marked with a ‘Available Next Day’ banner on our website. Orders must be placed before 12pm in order to qualify for the next day delivery.

Branded clothing orders are not eligible for the next day delivery, also products which have a longer lead time or have to be ordered in will not be on a next day service. Once your goods have arrived or branding is completed then we will dispatch these on a next day delivery service.

Free Delivery

Orders £150 and over (ex VAT) are eligible for free delivery to a UK Mainland address. Deliveries outside Mainland UK are subject to an additional carriage charge. Some products are exempt from the free carriage due to the product being bulky and/or heavy. These products incur a carriage weight surcharge which is automatically added at the checkout. Please see link to FAQ page for shipping charges for orders under £150 and outside Mainland UK.

Our returns policy can be found in the document centre.

In 2019, we set the goal coming up with a market leading service promise. This service package would go further in terms of Customer service to both what we had done and that of our competitors. Everything is built to give you, our customers, the very best service available. As Concept Products changes and grows as a business these promises are to help us offer the best service we can provide and do everything we can to help you, no matter your query.

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